Terms of use

www.stagakis-manolis.gr is the online store where the products are displayed and marketed through the Internet of the Greek company «Stagakis Manufacturing store of musical instruments.», which it is based in Rethymno Crete, Greece (VAT Number: 074968724 / Tax Office of RETHYMNON). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which specifically are applied for the use of the online store.                           You have to ensure that you accept these terms and conditions  as the further use and your browsing to this website  www.stagakis-manolis.gr entails the express and the unequivocal consent and agreement with them.

1. Terms

Stagakis Manufacturing store of musical instruments reserves the right to unilaterally amend or update these terms and conditions of transactions, which are made through online store, according to the needs and to the interchangeable manners. The company undertakes to inform the users of any modifications and of any change, through the website of this shop. It is clarified that the changing of conditions does not include orders which have already done.

2. Provided Information and Products

Stagakis Manufacturing store of musical instruments is being committed for completeness and accuracy of the information listed on the site of  www.stagakis-manolis.gr , both for the existence of the essential characteristics that are being described for each product that is available, and for the accuracy of information on the supplied services, from the company's online store, under proviso of any technical or typographical errors, that have escaped the attention or have occurred unintentionally or due to any downtime of the site due to force majeure.

3. Restriction of Liability

From Stagakis Manufacturing store of musical instruments no guarantee can be provided for product availability, but it guarantees the timely update of consumers on their unavailability.
Stagakis Manufacturing store of musical instruments is responsible only for fraud or gross negligence, in the case of a delay in delivery of ordered products and for information that gives itself or for services provided through the website.
The online store of Stagakis Manufacturing store of musical instruments is not responsible for any technical problems that may occur to users when attempting to access the site and during this and they are associated with the operation or compatibility of their own infrastructure by using the website. Also, the company has no liability for acts or omissions of third parties and especially for unauthorized interventions of thirds in products and / or services and / or information available through the online store.

4. Intellectual Property Rights

The website www.stagakis-manolis.gr  is the official website of STAGAKIS Manufacturing store of musical instruments. All content of the web pages, posted by the company, including images, graphics, photographs, texts, services and products are literary property of STAGAKIS Manufacturing store of musical instruments and are being protected by the relevant provisions of Greek law, European law and international conventions.
It's forbidden any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public as far as the actual provider of the Content of web sites is concerned. Any reproduction, republication, downloading, posting, or transmission or any other use of the Content in any manner or means, for commercial or other purposes is permitted only with prior written permission from STAGAKIS Manufacturing store of musical instruments or from any other legal holder of those copyrights.                                                                                                                      The names, images, logos and trademarks that represent STAGAKIS Manufacturing store of musical instruments and / or our online shop and / or the third parties contracted with them and their products or services, are exclusive trademarks and distinctive features of the company or/and of www.stagakis-manolis.gr or/and of the above third parties and they are protected by Greek, European and international trademark laws, and industrial and intellectual property and unfair competition. In any case, the appearance and display on the website www.stagakis-manolis.gr  should in no way be construed as a transfer or concession of license or right to use them.

5. User’s obligations

The users of the webpage www.stagakis-manolis.gr  agree not to use that page and the online store of STAGAKIS Manufacturing store of musical instruments too in order to send, post, send an e-mail or otherwise transmit any Content  that  is illegal, is a violation of privacy, violates management relations (such as internal information, proprietary and confidential information which have been obtained or disclosed as part of employment relationships or covered by confidentiality agreements),  any patent, trademark, trade secret, copyright or other proprietary rights of third parties, which contain software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or prevent the operation of any computer software or hardware, anything that whether intentionally or unintentionally it violates the Greek and EU legislation and the provisions thereof, or it can harass third parties in any way and any content that is being used to collect or store personal data of users.

6. Security

STAGAKIS Manufacturing store of musical instruments recognizes the importance of the issue of security of your personal data and your online transactions and takes all necessary measures with the most modern and advanced methods in order to ensure the maximum safety for you . All information related to your personal data and your transactions are secure and confidential. The safety of the store is accomplished by the following methods:

Customer Identification

The codes that are being used to identify you are two: The entry code (e-mail or username) and the Secret and Personal Security Code (password), which each time you login in they offer you access with complete security of your personal information.                                                                                                                 You have the ability to modify your Personal Security Code (password) and your e-mail address (e-mail) as often as you wish. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and concealment by third persons. In case of loss or leakage you should notify us immediately otherwise the online store of STAGAKIS Manufacturing store of musical instruments is not responsible for the use of password by an unauthorized person. We recommend you for security reasons, to change your password at regular intervals and to avoid using the same and easily detectable codes (e.g. date of birth). We also recommend you to use not only letters and numbers but also symbols in order to create a password.

Ensuring the Privacy of Your Personal Transportation Data

To ensure confidentiality of data transfer, we use the encryption protocol SSL-128bit. The system has been certified by the company Verisign, which it is specializing in security transactions.

Automatic Disconnection

If there is no activity for 20 minutes an automatic disconnection carried out from the members’ area of the online store.

Controlled Access (firewall)

The access to the online store systems (servers) is controlled by firewall, which allows the use of specific services from the customers / users while prohibits the access to systems and databases with sensitive data and company information.

Cryptography

The system of the store first decrypts the received information using the same key (predetermined by the start of your connection to the service) and then processes them. The systems of the store send you information using the same encryption process.
At any point of the site you enter personal data (password, addresses, phone numbers, credit cards etc.) is encrypted using the SSL 128-bit.                                                    Encryption is basically a way of coding the information until it reaches to a particular recipient, who will be able to decode it using the appropriate key. During the order and if the user / client is connected with his username and his personal code in the online store, all communication between your computer and  STAGAKIS Manufacturing store of musical instruments  is encrypted using key 128bits. So, each time you send information to the system, your browser first encrypts them using a key of 128 bits and then it sends them to the system.                                                                 The system first decrypts the received information using the same key (which it is prefixed with the start of your connection with the service) and then processes them. Stagakis systems send you information using the same encryption process.

Transactional secrecy

Confidentiality is obvious. The same basic principles which are governing the traditional trade are being applied in the case of e-commerce (electronic commerce). All information transmitted by the user / member is confidential and the online store has taken all necessary measures in order to use them only to the necessary extent, in the context of services. Some of the measures taken are the following:
Only authorized employees have access to information of your transactions and only when it is necessary, e.g. for processing your requests.                                                      STAGAKIS Manufacturing store of musical instruments does not disclose customer information and their transactions, unless it has written authorization from you or it is imposed by any judgment or other public authority. In the case that it uses third parties in order to support its systems, it cares to ensure confidentiality. You may request any information that is held about you and also correct them if you can document the existence of an error.
For your own safety, you should handle all the information available through the Service as proprietary and confidential and not make any disclosure to third parties.

7. Privacy Policy

When you visit the pages of www.stagakis-manolis.gr you may be asked to provide personal information about you (name, last name, profession, email address, delivery address, etc.) in order to process your orders. Any personal data anywhere on the pages and services of web sites www.stagakis-manolis.gr that you enter, are being kept solely for reasons related to your transactions with us, for communication, in order to improve services and ensure the operation of the service and it is not allowed to be used by third parties (except as provided by law, the relevant authorities).
In any case, the employees of STAGAKIS Manufacturing store of musical instruments who have access to your personal data are specific and unauthorized access to your personal data is prohibited. All reasonable steps to insure your data have been taken. Your personal data in extremely rare and special cases may be disclosed to associate with STAGAKIS Manufacturing store of musical instruments companies, in order to support, promote and execute your trade relations with us, but always under conditions that ensure fully that your personal data do not exist any unlawful processing.
For any question or suggestion or statement relating to these matters please contact us using the contact form which is provided in the link below                      http://www.stagakis-manolis.gr/el/contact.php
At any time the user has the right to update or refuse any further processing of his data according to the legislation for the protection of personal data .

8. Withdrawal / Return - Replacement of Products

You have the right to return the purchased products and ask for a replacement a) in all cases where with proven fault of  STAGAKIS Manufacturing store of musical instruments the products which have been delivered to you were other or substantially different from what you have ordered b) in all cases where the product was defective or there was lack of  an agreed characteristic and under the conditions that (i) is not otherwise provided by the manufacturer's warranty, or by the importer and the product is within its warranty, where the warranty conditions  are in force or (ii) if there is no warranty according to (i) and there has not been a legitimate limitation of rights of the buyer or (iii) if there is no warranty according to (i) and the deficiency or missing characteristic is not important.                                                                                                                 You have the right to return the purchased products and ask them to change to another product or products until the full amount you have paid or with extra cost if you wish, within twenty (20) days of receipt of the product.
You have the right to return purchased products and ask for the refund you have paid a) in all cases where the product was defective or there was lack of  an agreed characteristic and under the conditions that (i) is not otherwise provided by the manufacturer's warranty, or by the importer and the product is within its warranty, where the warranty conditions  are in force or (iii) if there is no warranty according to (i) and the deficiency or missing characteristic is not important and (b) within 14 days after delivery of the product.
STAGAKIS Manufacturing store of musical instruments is liable for damages in the absence of an agreed property or for a flaw only if it has been caused by its fault, when it is not liable for slight negligence.
Moreover, for all cases the product for replacement- repair it has to be necessarily accompanied by the original proof of purchase. For all the above cases, the products for replacement –repair must be in the condition that have been received from the client, complete and without damages and the packaging has to be that which normally accompanies the product (according to IMEI) and it has to be in excellent condition, with all the documents accompanying the product (e.g. id card, Proof Retail e.c.t). Before any return it is recommended to carry out a prior communication with the online shop of STAGAKIS Manufacturing store of musical instruments. In any case, the return and replacement is possible under the following conditions: 1. you have to contact the same day or the next working day with the online store 2. In the case of changing the product within 20 days with another or others up to the paid amount or with additional cost or with withdraw within 14 days in accordance with Article 5, Paragraph 10 of 2251/1994 Law, The product should not be used 3. The product has to be accompanied with all documents that prove the transaction (.g. ID card, Proof Retail e.c.t).

9. Order Cancellation

A Cancellation of order may be made in the following cases: before an order has been completed, during the online order process you can go to previous pages, and remove the quantities of products from your cart by clicking the button “remove”. If you have completed the online order but the product has not yet shipped you can call at 28310-30831and a partner will assume the cancellation of your order. After receiving the product, call us at 28310-30831 or contact via e-mail of website, explaining why you wish to cancel your order. One of our collaborators will assist you immediately and will inform you for all your options. If your order has been invoiced and you want to cancel it then you have to call customer service at 28310-30831and give the details of your order. However, the status of your order will not change on your account page.

10. Payment Methods

Payment by Credit Card:

The online shop accepts all credit cards Visa, Mastercard, American Express and Citibank. Your transactions in our shop are protected by maximum online security systems (SSL-128 bit and digital certification from Verisign, Inc.) which guarantee a secure environment in most of the 500 largest companies in the world. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and the number and expiration date of your credit card. If you choose to pay by credit card you must be present at the receipt of your order with your credit card and your identity card. In this case (i.e payment by credit card) the receipt of order from a third party it’s not allowed. If the order is being made for a company using company’s data, the credit card has to be a business credit card. In other words, it has to be issued to the relevant company data. Also, in the receipt of the order the authorized holder of the credit card should be present with his credit card and his identity card. 
• Deposit / transfer to an account of the company                                                                       • Charge of a debit or of a credit card

With bank deposit:

Anticipate your order in one of the following accounts of banks we collaborate with:
EUROBANK-EMPLOYMENT: 0026-0136-12-0100 392280
PIRAEUS BANK: 5757-009095-715
BANK OF CYPRUS: 13467915
ATE BANK: 3740109505014
NATIONAL BANK: 258/746986-13

and send us the copy of bank payment order by fax at 28310-30831. Upon receiving the copy of bank payment order, we will send you your order.
Hire Purchase: You can purchase by doses or by credit card.


Credit Card: Up to 6 interest free installments of 0 EUR. (The interest rate depends on your bank).

11. Difference between the price in the shop and in the online store

The price policy of STAGAKIS Manufacturing store of musical instruments is the same in all of its distribution channels: shop, catalogs, online store. However, in selected products we created the so-called «WebOffers» where the value in the online store differs from the other channels and is only valid for purchases through this online store, and by sending the product at your place. We inform you that if in your order there are «WebOffers» products and you wish to receive your order from one of our stores you will be charged the normal price applicable to the store and not the price of the «WebOffer».In any case, although we make every effort to accurately display the data and the prices ​​we present in our shop we can’t exclude the possibility of occurrence of typographical or technical errors in prices and in products characteristics. For this reason we recommend the «WebOffers», before any payment and checkout.

12. Order / Product Delivery / Shipping

Checkout:

Once you register your order you get the following message (example): «YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is 71243. Please check your e-mail. We have sent you a confirmation email with details of your order. »

Dates and time of delivery:

The delivery days are Monday to Friday from 9.00 am to 5 p.m. for Athens *, Thessaloniki, Patra, Larisa and Crete (Heraklion, Chania, Rethymnon and Lasithi). For the rest of Greece the delivery times depend on each transport company.
* For delivery in Athens we provide the opportunity to surrender and Saturday (if it is requested in the comments of the order)

Receipt of products:

Place your order until 15:00 Monday to Friday and STAGAKIS Manufacturing store of musical instruments will send your order the next working day in the following cities:
• Athens*
• Thessaloniki
• Patra
• Larisa
• In the capitals of the prefectures of Crete (Heraklion, Chania, Rethymnon and Lasithi)
- For areas of Crete in order to be delivered the next working day, the order must be registered by 1:30 p.m.                                                                                                             • Within 2 to 3 working days in mainland Greece and Crete (in the capitals of prefectures), in islands, if the products you have ordered are available. For example, if you're on a capital of Prefecture and you have ordered until 15:00 on Tuesday you will receive on Thursday-Friday while in remote areas and villages you will receive on Monday - Tuesday. If you want to receive your order faster, we can send through a courier with additional cost. These deadlines do not apply during periods of extreme weather conditions or strikes, and in any event of force majeure, which may affect the transfer times. In those cases STAGAKIS Manufacturing store of musical instruments collaborates with specific courier companies and transport companies. STAGAKIS Manufacturing store of musical instruments deliver the products to these transport companies the next working day which undertake the transportation to the final consumer.
• In the case that you prefer a transport company with which STAGAKIS Manufacturing store of musical instruments does not collaborate with then the transport costs charged to the client.

113. Delay of order

Your order may be delayed for the following reasons:                                                           The product is late to be send from our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. But there are cases where an order can “stuck” at the custom-house or during his transportation, so, we won’t be able to have it in our warehouses when we estimate that we are going to have it. In such a case, we will contact you to ask if you want to deliver your order without this product or to suggest an alternative one. This product will send you upon receipt in our warehouse.
During periods of extreme weather conditions or strikes, and in any event of force majeure, the transfer times may be affected.
If it is impossible to communicate by telephone and / or by electronic mail (e-mail) with you (if a problem occurs on your order, either in relation to the product or in relation to its payment) because e.g. the data you entered is not properly updated.
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